Terms and Conditions.

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 16 years of age to use this website.  By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 16 years of age.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Livewell Directory’s use of cookies in accordance with the terms of Livewell Directory’s cookies policy.

Livewell Directory may revise these terms of use at any time so therefore please check this page regularly for any changes as they are binding to you from the date of posting.


This document was created in conjunction with a Contractology template available at http://www.freenetlaw.com.

Downloadable version of our Terms and Conditions (Adobe reader required)

Unless otherwise stated, Livewell Directory and/or its licensors own the intellectual property rights in the website and material on the website.  Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website, except for content specifically and expressly made available for redistribution.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Livewell Directory’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without Livewell Directory’s express written consent.

Restricted Access

Access to certain areas of this website is restricted.  Livewell Directory reserves the right to restrict access to areas of this website, or indeed this entire website, at Livewell Directory’s discretion.

If Livewell Directory provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.  If you know or suspect that anyone knows your account or password information, you must immediately notify us at community@livewell.directory

Livewell Directory may disable your user ID and password in Livewell Directory’s sole discretion without notice or explanation.

User Content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Livewell Directory a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to Livewell Directory the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Livewell Directory or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaints.

Livewell Directory reserves the right to edit or remove any material submitted to this website, or stored on Livewell Directory’s servers, or hosted or published upon this website.

Livewell Directory will not be responsible or liable to any third party for the accuracy of the content posted on our site.

Views expressed by users on the Site does not represent our own.

Livewell Directory is simply an online directory of Subscribers where information is published for the public but it does not mean that Livewell Directory endorses the certifications, qualifications or professionalism of the Subscriber.

Whilst Livewell Directory will use all reasonable endeavours to ensure that the website information is correct we cannot be held responsible if any incorrect information is found on the Site.

Notwithstanding Livewell Directory’s rights under these terms and conditions in relation to user content, Livewell Directory does not undertake to monitor the submission of such content to, or the publication of such content on, this website. If you find any information on our Site that you believe is inaccurate or inappropriate, please contact us at community@livewell.directory. However, Livewell Directory will endeavour to undertake random audits to ensure that information listed on this Site is correct as it is integral to the credibility of our site.  Anyone who has an out of date certification licence code will be removed until the membership is updated.


You should use your own virus protection software as Livewell Directory cannot guarantee that the Site will be secure or free from bugs or viruses. You should also not misuse our site by introducing any viruses to it.

Linking to our site

To link to our site or to use any content on our Site you must gain prior permission from us by contacting: community@livewell.directory. Livewell Directory reserves the right to withdraw linking permission at any time without notice.

When linking to our Site you agree to not take advantage of it and do so in a fair and legal way, without causing damage to our reputation.

You cannot establish a link in a way that suggests any form of association on our part when nothing of the sort exists.

Links and resources from our site to third party sites are provided for information only and Livewell Directory has no control and cannot be held responsible for the content of those sites.

No Warranties

This website is provided “as is” without any representations or warranties, express or implied.  Livewell Directory makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Livewell Directory does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.
  • Livewell Directory are under no obligation to update the Site but may update the Site, and change the content occasionally. We cannot guarantee that the Site, or its content will be free from errors or without omissions or that all the content is up to date.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.  If you require advice in relation to any medical, wellbeing or other matter you should consult an appropriate professional.

Limitations of Liability

Livewell Directory will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
  • Livewell Directory does not guarantee the security of any information transmitted over the internet.
  • You accept that any telephone numbers listed on this Website may be recorded for security purposes.

These limitations of liability apply even if Livewell Directory has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Livewell Directory’s liability in respect of any:

  • death or personal injury caused by Livewell Directory’s negligence;
  • fraud or fraudulent misrepresentation on the part of Livewell Directory; or
  • matter which it would be illegal or unlawful for Livewell Directory to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other Parties

You accept that, as a limited liability entity, Livewell Directory has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against Livewell Directory officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Livewell Directory’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Livewell Directory.

Unenforceable Provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify Livewell Directory and undertake to keep Livewell Directory indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Livewell Directory to a third party in settlement of a claim or dispute on the advice of Livewell Directory’s legal advisers) incurred or suffered by Livewell Directory arising out of any breach by you of any provision of these terms and conditions, [or arising out of any claim that you have breached any provision of these terms and conditions].

Certifications Disclaimer

Companies marked with any of the certification logos/licence codes are certified or trademark service licensees at the time they were listed on the Livewell Directory. However, we cannot be held responsible if since their listing their status has changed. We recommend checking their status on the relevant certification scheme’s own website if you are unsure. Please also email community@livewell.directory if you come across any such business listings on our site and we will take the relevant action.

Breaches of these Terms and Conditions

Without prejudice to Livewell Directory’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Livewell Directory may take such action as Livewell Directory deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


Livewell Directory may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.  Please check this page regularly to ensure you are familiar with the current version.


Livewell Directory may transfer, sub-contract or otherwise deal with Livewell Directory’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and / or unenforceable, the other provisions will continue in effect.  If any unlawful and / or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire Agreement

These terms and conditions, together with any other relevant Livewell Directory documents constitute the entire agreement between you and Livewell Directory in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and Jurisdiction

These terms and conditions will be governed by and construed in accordance with English Law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England.

Registrations and Authorisations

Livewell Directory operates an online directory and is trading under Livewell Ethical Ltd, a registered company, registration number is: 11627562.

Livewell Directory’s registered address is: 99, Canterbury Road, Whitstable, Kent, CT5 4HG.

To contact us please email community@livewell.directory

Requirements for Listings our Directory

If any listings are found to not adhere to our terms and conditions we reserve the right to remove them from the Directory with immediate effect and without a refund.


The following criteria are required for Food listings:

  • All listings must provide proof of certification via licence code or chain of custody numbers
  • RSPCA Assured Certification (or equivalent) is our minimum requirement for any animal products
  • Eggs must be graded 0 – 1 (free-range organic)


To list your business under this category you must provide:

  • Proof of certification membership via a licence code or chain of custody number (where relevant)
  • If not a member of a certification body, then provide proof of use of ethical products or processes (where relevant)
  • Certification not required for businesses which sell recycled products


Our criteria under this listing require:

  • Providing licence code or chain of custody number of a certification body listed (where relevant)
  • If not a member of a certification body, our minimum requirements are the use of ethical products such as organic, natural or cruelty-free (where relevant)
  • Wellbeing is a category which mainly lists individuals or groups that offer health services such as yoga, pilates, life coaching etc. The inclusion of this type of business in our directory is to promote general wellbeing, and so the certification bodies listed may not be relevant.

Use of Cookies

Livewell Directory Cookies Policy

Last updated: (31 March 2017)

Livewell Directory (“us”, “we”, or “our”) uses cookies on Livewell Directory (the “Service”). By using the Service, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third­-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies. What are cookies? Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-­party to recognise you and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies.

How ​Livewell Directory uses cookies

When you use, and access the Service, we may place a number of cookies files in your web browser. We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising. We use both session and persistent cookies on the Service and we use different types of cookies to run the Service: ­ Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third­-party cookies

In addition to our own cookies, we may also use various third­-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. What are your choices regarding cookies? If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Finding more information about cookies

You can learn more about cookies and the following third-­party websites:

AllAboutCookies: http://www.allaboutcookies.org/

Network Advertising Initiative: http://www.networkadvertising.org/

Copyright of Images

If you do not own the images you are uploading, please seek copyright approval before adding them to your listing as Livewell Directory can’t take responsibility for any copyright infringements.


Users who register with the site agree to receive service messages and communication in relation to their subscription from Livewell Directory.